Why isn’t my eSIM connecting?
1 min read
If your eSIM is not working as expected, certain security settings or VPNs on your device may be interfering with the connection. Here’s what you need to check:
- Disable VPNs and Proxy Services: VPNs and proxy services can prevent your eSIM from connecting to the network. If you have a VPN enabled, turn it off and try reconnecting.
- Turn off Private Relay (iPhone Users: If you’re using an iPhone with iCloud Private Relay enabled, it may block your eSIM from accessing mobile data. To disable it got to Settings > [Your Name] > iCloud > Private Relay > Toggle Private Relay off.
- Check for Custom DNS Settings: Some custom DNS settings (such as those from third-party security apps) can interfere with eSIM functionality. Try resetting your network settings:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
- Android: Settings > Reset Options > Reset Wi-Fi, Mobile & Bluetooth
- Disable Data Roaming Restrictions: Some security settings may restrict data roaming, even if your eSIM is properly installed. Make sure Data Roaming is turned on in your device’s mobile settings.
Restart Your Device: After making these changes, restart your device to apply the settings and attempt to reconnect. If your still having trouble, feel free to contact our support team for further assistance: https://esim.worldmobile.io/docs/how-to-contact-support/
