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General Product Questions

5

What is an eSIM?
What is the World Mobile eSIM?
How can I get an eSIM?
How do I sign up for a World Mobile account?
How can I contact support?

Supported Devices

6

Which devices support eSIMs?
How do I check if my iOS device supports eSIM?
How do I check if my iOS device is unlocked?
How do I check if my Android device supports eSIM?
How do I check if my Android device is unlocked?
How do I check if my laptop supports eSIM?

Coverage

5

Is the World Mobile eSIM available in my country?
How do I find out if there is coverage in my area?
Can the World Mobile eSIM be used in multiple countries?
Which network does the World Mobile eSIM use?
Can I use 5G with my World Mobile eSIM?

Payments

3

What are the accepted payment methods?
What is your refund policy?
I’m having trouble with my payment, what should I do?

Other questions

7

Do you offer an eSIM with unlimited data?
Do I need to verify my identity?
Can I keep my existing number?
What happens to unused data after the end of my plan?
How many eSIMs can I have?
How long can I use an eSIM for?
Can I make and receive calls and SMS with a World Mobile eSIM?

Installing and activating my eSIM

10

How do I install the World Mobile eSIM on my iPhone or iPad?
How do I install the World Mobile eSIM on my Android device?
What do I need before I activate my eSIM? Activation Checklist.
How do I install and configure the World Mobile eSIM on my device?
How do I change the APN settings on my device?
When can I install my eSIM?
My device is network locked; how do I unlock my device?
How do I activate my eSIM plan?
When should I activate my eSIM?
Is it possible to activate my eSIM when roaming?

Troubleshooting

1

Where can I find the ICCID number of my eSIM profile?

Managing my eSIM

14

When does my top up activate?
Can I reinstall my eSIM profile?
How can I top up my eSIM?
Can I pause the data plan I am on?
When does my eSIM data plan start?
When does my eSIM data plan expire?
When is it safe to remove an eSIM from my device?
My eSIM expired, how do I remove an eSIM from my phone?
I have more than one eSIM/SIM. How do I know which eSIM I am using?
How many eSIMs can I install on my device?
Can I use my eSIM as a dual SIM?
How many times can I use my eSIM?
Can I receive phone calls on my primary number?
Can I make phone calls or send SMS with my eSIM?

Changing my device

5

What do I do if my device with my eSIM is lost or stolen?
Can I use my eSIM on multiple devices at the same time?
Will my eSIM remain on my device when I reset it to factory settings?
Can I uninstall my eSIM?
Do I need a new eSIM if I am using a new or different device?

Data usage

10

Can I use my eSIM as a tether or hotspot for another device?
Will I be notified when I’m running out of data?
What happens when I run out of data on my eSIM?
What happens to the unused data after the validity period?
Will I be charged if I use more data than I have on my plan?
How do I set a data limit on my device?
How can I reduce data usage on my device?
How can I track my data usage with iOS widgets?
Can I access all apps and websites with my eSIM mobile data?
Where can I check the data usage on my eSIM?

Account management

1

How can I request account deletion and data removal?

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Help Docs
Coverage
Can I use 5G with my World Mobile eSIM?

Can I use 5G with my World Mobile eSIM?

Yes, if the network in your location offers 5G connectivity and your device supports 5G.

Updated on August 18, 2023

Which network does the World Mobile eSIM use?

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