You may ask for a refund or eSIM replacement if the eSIM cannot be installed and used due to a technical problem from World Mobile.
A refund request can be made within thirty (30) days from the date of purchase when the activation is no longer possible following extensive collaborative troubleshooting.
Each data package has its own validity period. No refund of any form will be offered for the remaining data when the validity period expires.
We reserve the right to refuse any form of refund if there is evidence of abuse, violation of these User Terms, or any fraudulent activity connected with using the eSIM and/or services.
Once you install the eSIM, it will be considered used. No refunds will be offered.
To request a refund, please fill in the form below or send an email to [email protected]. Please be aware that our refund policy above will apply.
Depending on the nature of the issue, you will be asked for further information to support your refund request, such as screenshots of the device settings for technical issues or details of why the invoiced amount is incorrect and, if possible, how much you consider is due.
Successful refunds can take up to 48 business hours to be processed. Funds will be returned to the original source of funds used for payment.