Docs Category: Troubleshooting - World Mobile Travel eSIM

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Travel eSIMs
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The Chain
Stratospheric
Network Builder
Blog
About
Help

General Product Questions

5

What is an eSIM?
What is the World Mobile eSIM?
How can I get an eSIM?
How do I sign up for a World Mobile account?
How can I contact support?

Supported Devices

6

Which devices support eSIMs?
How do I check if my iOS device supports eSIM?
How do I check if my iOS device is unlocked?
How do I check if my Android device is compatible with the eSIM?
How do I check if my Android device is unlocked?
How do I check if my laptop supports eSIM?

Coverage

5

Is the World Mobile eSIM available in my country?
How do I find out if there is coverage in my area?
Can the World Mobile eSIM be used in multiple countries?
Which network does the World Mobile eSIM use?
Can I use 5G with my World Mobile eSIM?

Payments

3

What are the accepted payment methods?
What is your refund policy?
I’m having trouble with my payment. What should I do?

Other questions

7

Do you offer an eSIM with unlimited data?
Do I need to verify my identity?
Can I keep my existing number?
What happens to unused data after the end of my plan?
How many eSIMs can I have?
How long can I use an eSIM for?
Can I make and receive calls and SMS with a World Mobile eSIM?

Installing and activating my eSIM

11

Why isn’t my eSIM connecting?
How do I install the World Mobile eSIM on my iPhone or iPad?
How do I install the World Mobile eSIM on my Android device?
What do I need before I activate my eSIM? Activation Checklist.
How do I install and configure the World Mobile eSIM on my device?
How do I change the APN settings on my device?
When can I install my eSIM?
My device is network locked; how do I unlock my device?
How do I activate my eSIM plan?
When should I activate my eSIM?
Is it possible to activate my eSIM when roaming?

Troubleshooting

1

Where can I find the ICCID number of my eSIM profile?

Managing my eSIM

14

When does my top up activate?
Can I reinstall my eSIM profile?
How can I top up my eSIM?
Can I pause the data plan I am on?
When does my eSIM data plan start?
When does my eSIM data plan expire?
When is it safe to remove an eSIM from my device?
My eSIM expired. How do I remove it from my phone?
I have more than one eSIM/SIM. How do I know which eSIM I am using?
How many eSIMs can I install on my device?
Can I use my eSIM as a dual SIM?
How many times can I use my eSIM?
Can I receive phone calls on my primary number?
Can I make phone calls or send SMS with my eSIM?

Changing my device

5

What do I do if my device with my eSIM is lost or stolen?
Can I use my eSIM on multiple devices at the same time?
Will my eSIM remain on my device when I reset it to factory settings?
Can I uninstall my eSIM?
Do I need a new eSIM if I am using a new or different device?

Data usage

10

Can I use my eSIM as a tether or hotspot for another device?
Will I be notified when I’m running out of data?
What happens when I run out of data on my eSIM?
What happens to the unused data after the validity period?
Will I be charged if I use more data than I have on my plan?
How do I set a data limit on my device?
How can I reduce data usage on my device?
How can I track my data usage with iOS widgets?
Can I access all apps and websites with my eSIM mobile data?
Where can I check the data usage on my eSIM?

Account management

1

How can I request account deletion and data removal?

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Where can I find the ICCID number of my eSIM profile?

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